Frequently Asked Questions
Everything you need to know about Orena Fragrances.
Are your fragrances authentic and original?
Yes, all Orena Fragrances are 100% authentic. We source our products directly from authorized distributors and reputable manufacturers to ensure the highest quality and longevity of every scent.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy for perfumes?
Due to the nature of beauty products, we only accept returns on items that are unopened and in their original cellophane wrapping within 30 days of purchase. If your item arrived damaged, please contact our support team immediately.
Do you offer samples or discovery sets?
We currently offer curated discovery sets that allow you to explore multiple scents before committing to a full-sized bottle. Individual 2ml samples are also available for our most popular collections.
How should I store my perfume to ensure it lasts?
To maintain the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and humidity. Avoid keeping them in bathrooms, as temperature fluctuations can degrade the fragrance oils.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.